Our Consumer Terms for the Supply of Our Publications
Our Consumer Terms for the Supply of our Publications
These terms and conditions apply to individual consumers and not to schools and other business customers. You are a business customer if you are buying goods from us for use in connection with your trade, business, craft or profession. If you are a business customer, please contact us by telephoning our customer support team on +44 (0)1362 688722, as different terms and conditions will apply when you buy goods from us.
- These terms
1.1 What these terms cover. These are the terms and conditions on which we supply our publications to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
- Information about us and how to contact us
2.1 Who we are. We are My Future Choice Ltd, a company registered in England and Wales under company number 02049351. Our registered office address is King Street House, 15 Upper King Street, Norwich, NR3 1RB. Our registered VAT number is GB 493 0173 50.
2.2 How to contact us. You can contact us by telephoning us or by writing to us at:
Tel: +44 (0)1362 688722
Email: [email protected]
Head office and postal address: My Future Choice Ltd, Joseph King House, Abbey Farm Commercial Park, Horsham St Faith, Norwich, NR10 3JU, UK.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- Our publications
3.1 These terms apply to the sale of our publications (as described on our website).
3.2 The images on our website are for illustrative purposes only. For example, although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the actual colour of the goods. The publication you receive may vary slightly from those images.
- Our contract with you
4.1 How we will accept your order. Our acceptance of your order will take place when we email you with an order confirmation and order number. This is the point at which a contract will come into existence between you and us.
4.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you. This might be because the goods you have ordered are out of stock, because we have identified an error in the price or description of those goods or because we are unable to meet a delivery deadline you have specified.
4.3 Your rights to make changes. If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible then we will cancel your original order and refund your payment, and you can then place a new order. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 below – Your rights to end the contract).
- Providing the goods
5.1 When we will provide the goods. We will deliver your order to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
5.2 Delivery costs. We will charge you for the costs of postage and packaging, which will be as displayed at the checkout stage when placing your order.
5.3 When you become responsible for the goods. The goods that you have ordered will be your responsibility from the time we deliver the goods to the address you gave us
5.4 When you own goods. You own the goods once we have received payment in full.
5.5 We are not responsible for delays outside our control. If our supply of goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
- Your rights to end the contract
6.1 You can always end your contract with us. Your rights when you end the contract will depend on why and when you decide to end the contract. This clause provides a summary of your key rights to end your contract with us, including your rights where you change your mind during the “cooling off period” (as explained in clause 6.2 below).
6.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within the “cooling off period”. This will be 14 days after the day on which you receive the goods that you ordered.
6.3 Ending the contract due to our acts or omissions. You may have a legal right to end the contract because of something we have done wrong (for example, we fail to deliver the goods or we deliver the goods to you late after you told us that it was essential that you receive the goods by a specified date) or because we have misdescribed the goods that you have ordered.
- How to end the contract with us (including if you have changed your mind)
7.1 Tell us you want to end the contract. To end the contract with us under clause 6 above, please let us know by doing one of the following:
7.1.1 By post. Print off the model cancellation form annexed to these terms and post it to us at the address on the form or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
7.1.2 By email. Email us using the details provided in clause 2 above. You can use the model cancellation form annexed to these terms or simply email us providing your name and details of your order.
7.1.3 Phone. Call us using the details provided in clause 2 above. We may ask you to provide your name, details of the order and your contact details.
7.2 Returning goods after ending the contract. If you end the contract for any reason after your order has been dispatched to you or you have received them, you must return them to us. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
7.3 When we will pay the costs of return. We will pay the costs of return if the goods are damaged or misdescribed or if you are ending the contract because we have told you about an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
7.4 How and when we will refund you. Where you are entitled to a refund, we will refund you by the method you used for payment as soon as reasonably possible and, if we have already dispatched the goods to you, after you return them to us.
- If there is a problem
8.1 How to tell us about problems. If you have any questions or complaints about our publications, please contact us using the contact details set out above in clause 2.
- Price and payment
9.1 Where to find the price. The price of our publications is stated on our website and will be indicated on the order pages when you place your order.
9.2 When you must pay and how you must pay. We accept payment through an online payment portal and through PayPal, both of which accept all major credit and debit cards. You must pay for the goods as part of the order process and we will then dispatch them to you.
- Our responsibility for loss or damage suffered by you
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive services which are as described, of satisfactory quality; fit for purpose and supplied with reasonable skill and care) and for defective services under the Consumer Protection Act 1987.
10.3 We are not liable for business losses. We provide goods to you for private use and not for any commercial, business or re-sale purposes. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- How we may use your personal information
- Other important terms
12.1 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of our services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of our services in either the Northern Irish or the English courts.
12.2 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to seek alternative dispute resolution. Disputes can be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be accessed at ec.europa.eu/consumers/odr.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
My Future Choice Ltd,
Suites 7 & 8
Joseph King House,
Abbey Farm Commercial Park,
Horsham St Faith,
Norwich NR10 3JU, UK.
Tel: +44 (0)1362 688722
Email: [email protected]
I hereby give notice that I cancel my contract of sale for the following goods:
Order date: ……………………
Order number: …………………
Signature (only if this form is notified on paper): ………………………
Date of completion of this form: ……………………………